Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches and ship them within 48 hours of roasting to ensure you experience the full flavor profile of every origin.
Can I set up a recurring coffee subscription?
Yes, you can choose your favorite beans and delivery frequency. Subscriptions can be paused, modified, or canceled at any time through your account dashboard.
What is the shipping time for my order?
Standard shipping typically takes 2-4 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select 'Whole Bean' or choose a specific grind size tailored for Espresso, Filter, or French Press on the product page.
How should I store my Wakuli Koffie to keep it fresh?
We recommend keeping your coffee in its original resealable bag or an airtight container, stored in a cool, dark place away from direct sunlight.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order, please contact our support team and we will make it right.