Returns & Exchanges

At Wakuli Koffie, we want you to enjoy every cup. If your coffee is damaged or doesn't meet our quality standards, you can request a return or replacement within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Send an email to our support team with your order number and a brief explanation of the issue.

• 2.
  Provide Proof

  For quality concerns or damaged goods, please attach a photo of the packaging and the product's roast date.

• 3.
  Evaluation

  Our coffee experts will review your request within 48 hours to determine if a return or direct replacement is necessary.

• 4.
  Resolution

  Once approved, we will ship a fresh batch of coffee to you immediately or process a full refund to your original payment method.